Navigation Menu

Consumer Education

FOR EVEN MORE INFORMATION:

  • We suggest that all bank customers sign up with Card Valet to increase your level of protection and control over your bank account.
  • OnGuard Online, the federal government’s website to help you be safe, secure and responsible online
  • FakeChecks.org, a central source of information and advice about fake check scams
  • View PNB’s Online Privacy Statement

 

Safe Online Banking

PROTECT YOUR PASSWORD: Your password is what opens the door to your online bank account. As such, crooks would love to know this vital piece of information. To prevent this event from happening, make sure your password is not too personal. Avoid using your birthday, phone number, or social security number in your password. Create a password that is a combination of impersonal letters and numbers. The longer, the better. It is also recommended that you change your password every few months or so. Always log off from the internet banking site when finished to help protect your personal information.

This is an example of an actual fraudulent email.

This is an example of an actual fraudulent email.

BEWARE OF SUSPICIOUS EMAILS: Hackers wanting to steal personal information online often resort to what is called “phishing”. In this practice, criminals may send emails asking for credit card info, PINs (personal identification numbers), or passwords. Thieves in the online banking world often send emails that seem to be from legitimate financial institutions. These emails can appear to be convincing because they may contain the logo of a real online bank. However, these emails often contain a link that leads you to a fake site designed to lure you into compromising personal information.

These suspicious emails can be easily recognized because they will usually fail to address you correctly. They contain many grammatical errors and they have links to suspicious or unfamiliar website domains. If an email is questionable, it is always safe to check with your financial institution. Legitimate emails from our bank will typically follow the same standards each time. They will usually address you by your proper name and will never ask you for your password, PIN, or credit card information. To verify if an email is legitimate from our bank, call customer service to validate the email.

USE ANTI-VIRUS AND FIREWALL PROTECTION: When it comes to online banking, anti-virus software, and firewall protection can prove to be invaluable. Be sure to have adequate protection for your computer. Consult computer experts or your internet provider to find the highest rated products. Anti-virus and firewall protection keeps your computer safe from viruses that can steal space on your computer’s hard drive or rob personal information from you.

COMMUNICATE WITH YOUR FINANCIAL INSTITUTION: Never hesitate to get help from your financial institution if you think you may have accidentally submitted your personal information to a fraudulent website, contact us quickly. Also, be sure we have your current mailing address and phone number(s). If we wish to contact you with sensitive information, then we will likely make a phone call and/or send you something in the mail concerning the matter.

MONITOR YOUR ACCOUNTS: When you check your accounts on a regular basis, you can determine if there is any possible fraudulent activity in a timely manner. If any fraudulent transactions are detected, you should notify the bank immediately.

If you have any questions regarding our Internet Banking System, Please contact Customer Service at (856)678-6006 or your local branch office of Pennsville National Bank.